Return & Refund Policy

Last updated: 08 April 2026

This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made on blutforde.net. Please read this policy carefully before placing an order. By ordering our products, including Blutforde, you agree to the terms below.

1. General Information

NBlutforde Medizin GmbH aims to provide high-quality food supplements. Blutforde is recommended as natural support in managing elevated blood pressure, but individual responses may vary. Because Blutforde is a dietary supplement and a consumable product, specific conditions apply to returns for reasons of safety and hygiene.

2. Eligibility for Returns

2.1 Time frame

If you are a consumer, you may generally have a legal right to withdraw from an online purchase within a certain period, subject to applicable law in your country. In addition, we provide the following standard rules, which may operate alongside your statutory rights.

Unless otherwise required by law, you may request a return within 14 days from the date you receive your order.

2.2 Condition of returned items

To be eligible for a return under this policy, items must generally be:

Unused and unopened;
In the original packaging, including any seals, labels, and inserts;
In the same condition in which you received them;
Accompanied by proof of purchase (order number or receipt).

For health and safety reasons, we cannot accept returns of bottles or packages that have been opened, used, or tampered with, unless the return is due to a verified defect or error on our side.

3. Non-Returnable Items

Unless otherwise required by law, we cannot accept returns for:

Products that have been opened or partially used;
Products not purchased directly from blutforde.net;
Products damaged after delivery due to improper storage or handling by the customer;
Items returned more than 14 days after delivery, unless otherwise agreed in writing;
Promotional items marked as non-returnable or "final sale".

4. Damaged, Defective, or Incorrect Items

We take care to prepare and ship your order correctly. If you receive a product that is damaged, defective, or not what you ordered, please contact us as soon as possible, and no later than 7 days after delivery.

To help us resolve the issue quickly, please provide:

Your order number;
A clear description of the problem;
Photographs of the packaging and the product (if applicable).

Where the issue is confirmed, we will, at our discretion and subject to applicable law:

Send a replacement product at no additional cost; or
Offer a full or partial refund, including, where appropriate, standard shipping costs.

5. How to Request a Return

To request a return, please follow these steps:

Contact our support team at [email protected] and include your order number and reason for the return.
Wait for our confirmation and instructions. Do not send products back before receiving authorization, as this may delay processing.
Once approved, carefully pack the items in their original packaging, including any extras received.
Ship the package to the return address provided by our support team. We recommend using a trackable shipping service.

We may refuse unauthorized or improperly packaged returns.

6. Return Shipping Costs

Unless the return is due to our error (for example, wrong product shipped, confirmed defect, or damage in transit), you are responsible for the cost of return shipping.

Original shipping fees are generally non-refundable, except when required by law or when we clearly made a mistake with your order.

7. Refunds

7.1 Refund method

After we receive and inspect the returned items, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed using the same payment method you used for the original purchase, unless otherwise agreed.

7.2 Refund amount

Approved refunds will typically cover:

The purchase price of the returned items; and
Where applicable, standard shipping costs if the return is due to our error or statutory withdrawal rights.

We reserve the right to reduce the refund amount if the product is returned in a condition that shows signs of use or damage beyond what is necessary to check its nature and characteristics, as allowed by applicable law.

7.3 Processing time

Once we receive your return, please allow up to 14 days for us to inspect the items and complete the refund process. The time for the refund to appear in your account may vary depending on your payment provider or bank.

8. Exchanges

We do not routinely offer exchanges for different products or quantities. If you would like to change your order, the standard process is:

Return the eligible items in accordance with this policy; and
Place a new order for the items you wish to purchase.

In cases of damaged, defective, or incorrect items, we may directly send a replacement after confirming the issue.

9. Cancellations

We process orders quickly in order to ship them on time. If you wish to cancel an order, please contact us immediately at [email protected]. If your order has not yet been processed or shipped, we will do our best to cancel it and arrange a refund.

If the order has already been dispatched, you may need to wait until you receive it and then follow the return procedure described above, subject to eligibility.

10. No Medical or Performance Guarantees

Blutforde is a food supplement recommended as support in the natural management of elevated blood pressure. It is not a medicine and is not intended to diagnose, treat, cure, or prevent any disease. Individual experiences may differ. Our Return & Refund Policy does not provide guarantees regarding health outcomes or personal expectations of effect.

Refunds cannot be granted solely because a customer feels that the product did not meet personal or subjective expectations, unless otherwise required by law or specifically stated in a written guarantee by NBlutforde Medizin GmbH.

11. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit any mandatory consumer rights you may have under applicable law in your country of residence. In the event of a conflict between this policy and such rights, the statutory rights will prevail.

12. Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy before making a purchase, especially if you have not visited our Website for some time.

13. Contact Us

If you have any questions about returns, refunds, or cancellations, please contact our support team:

NBlutforde Medizin GmbH
Email: [email protected]
Website: https://blutforde.net